Exchanges, Returns & Refunds Policy
We hope you love your Tamoré piece. If you require a different size, we're here to help.
Key Information
- · As a small-batch label, quantities are limited and exchange requests are subject to stock availability.
- · We do not offer monetary refunds.
- · Only one exchange is permitted per order.
- · Exchange requests must be initiated within 48 hours of delivery.
- · Customers are responsible for shipping the product back to Tamoré, while Tamoré bears the cost of dispatching the exchanged item.
- · If the requested size is unavailable, customers may choose another available product of equal value, another available product of higher value by paying the difference, or receive store credit equivalent to the purchase value.
Exchanges
We accept size exchange requests submitted within 48 hours of delivery, subject to product availability.
To initiate an exchange, please email support@tamorebytamanna.com with your order number and reason for exchange.
Eligibility
To qualify for an exchange, the product must:
- · Be unworn, unused, and unwashed.
- · Be returned in its original condition.
- · Have all original tags, labels, and packaging intact.
- · Be free from stains, makeup marks, perfume, deodorant marks, alterations, damage, or any signs of wear.
Products that do not meet these requirements will not be eligible for exchange.
Exchange Process
Once your exchange request has been reviewed and approved, we will share the return instructions.
Upon receiving the product, our team will conduct a quality inspection. We aim to complete this review within 48 hours of receipt.
If the product passes inspection, the exchange will be processed subject to stock availability.
Shipping
- · Customers are responsible for the cost of shipping the product back to Tamoré.
- · Tamoré will bear the shipping cost of dispatching the exchanged item.
Stock Availability
As our products are produced in limited quantities, availability cannot be guaranteed.
If your requested size is unavailable at the time of processing, you may:
- · Select another available product of equal value.
- · Select another available product of higher value by paying the difference.
- · Receive store credit equivalent to the purchase value.
Quality Review
All returned products undergo a quality inspection before an exchange is approved.
If a returned item does not meet the eligibility requirements outlined above, Tamoré reserves the right to decline the exchange request.
In such cases:
- · The item will be returned to the customer.
- · Shipping charges for returning the item will be borne by the customer.
- · No exchange, refund, or store credit will be issued.
Returns & Refunds
We currently do not offer returns or monetary refunds.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact support@tamorebytamanna.com within 48 hours of delivery and include clear photographs of the issue.
Upon verification, Tamoré will arrange a replacement and bear all associated shipping costs.
Order Cancellations
As orders are processed promptly to ensure timely dispatch, we are unable to accommodate cancellations or modifications once an order has been placed.
We kindly request customers to review all order details carefully before completing their purchase.
Customised Items
Any customised, altered, made-to-order, or specially requested products are not eligible for exchange, return, refund, or store credit.
Sizing
Please refer to the Size Guide available on our website before placing your order.
Need Assistance?
For questions regarding sizing, exchanges, or your order, please contact support@tamorebytamanna.com.
We aim to respond within 24–48 hours.
